1. Who We Are
Welcome to The Resin Home.
Our website address is: https://theresinhome.com
The Resin Home is an online store offering handmade resin art, keychains, personalised gifts and related products.
We respect your privacy and are committed to protecting the personal information you share with us.
2. Information We Collect
When you browse or shop on our website, we may collect the following information:
- Personal details: Name, email address and phone number.
- Delivery details: Billing address, shipping address and PIN code.
- Order details: Products purchased, order quantity, customisation instructions and order history.
- Payment details: Payment status, transaction reference and related payment information.
- Account details: Username and account information if you register.
- Communication details: Information you share when contacting us or submitting a product review.
We collect only the information reasonably required to operate our store and fulfil your orders.
3. How We Use Your Information
We use your information to:
- Process and confirm your orders.
- Arrange product packaging and delivery.
- Process payments and verify transactions.
- Contact you regarding orders, delivery updates or customisation requests.
- Respond to questions, complaints and customer support requests.
- Manage customer accounts and order history.
- Improve our website, products and shopping experience.
- Meet applicable legal and regulatory obligations.
4. Payments
Online payments on our website are processed through Razorpay.
When you make an online payment, Razorpay may collect and process payment information in accordance with its own privacy policy and security practices.
We receive relevant transaction information, such as payment confirmation and transaction references, to process your order.
Cash on Delivery orders are processed using the contact and delivery information you provide.
We do not intend to collect or store your full card number, card security code, UPI PIN or banking password on our website.
5. Sharing Your Information
We do not sell your personal information to third parties.
We may share necessary information with service providers to operate our store, including:
- Payment providers: Razorpay, for processing online payments.
- Delivery partners: Courier and logistics companies, to deliver your orders.
- Website hosting providers: To host and maintain our website.
- Technical service providers: Services required to maintain website functionality, security and customer support.
These providers may process information as necessary to provide their services and in accordance with applicable requirements.
We may also disclose information when required by law or a lawful government request.
6. Cookies
Our website uses cookies and similar technologies to support essential website functions.
These may include cookies used for:
- Maintaining shopping cart contents.
- Supporting checkout and customer sessions.
- Remembering login information and account preferences.
- Improving website functionality.
Some third-party services integrated with our website may also use cookies or similar technologies.
You can manage or disable cookies through your browser settings. However, some website features may not work correctly if essential cookies are disabled.
7. Product Reviews and Comments
If you submit a product review or comment, we may collect the information you provide, such as your name, email address and review content.
We may also collect technical information, such as your IP address and browser details, for spam prevention and website security.
Approved product reviews may be visible publicly on our website.
8. Embedded Content
Our website may occasionally contain embedded content from other websites, such as videos, images or social media content.
Such content may behave as if you have visited the external website directly. Those websites may collect information and use cookies according to their own privacy policies.
9. How Long We Retain Your Information
We retain customer and order information for as long as reasonably necessary for:
- Order processing and customer service.
- Accounting and business records.
- Legal and regulatory requirements.
- Resolving disputes and preventing fraud.
If you have a customer account, certain account information may remain stored until you request its deletion, subject to applicable legal retention requirements.
10. Your Privacy Rights
Subject to applicable laws, you may contact us to:
- Request access to personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of personal information where legally permissible.
- Raise concerns about how your information is being used.
Some information may need to be retained where required for legal, accounting, security or other legitimate purposes.
11. Data Security
We take reasonable measures to protect personal information against unauthorised access, misuse, loss or disclosure.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website functionality or applicable requirements.
Any updated version will be published on this page with a revised date.
13. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us:
Store: The Resin Home
Website: https://theresinhome.com
Email: theresinhome234@gmail.com
Business address: 3/193, Third floor, Subhash Nagar, New Delhi – 110027